Lowongan Kerja Shopee Operations - Customer Operations Quality Assurance

Departemen Operations

Level Entry Level

Lokasi Indonesia - Yogyakarta

Tim Operasional mencakup proses dari awal hingga akhir, mulai dari saat Pembeli mencari produk di Shopee, hingga saat Pembeli menerima produk. Tim ini menganalisis & memantau Indikator Kinerja Utama & melakukan analisis jika performa operasional mengalami fluktuasi. Tim ini terdiri dari Customer Service, Pembayaran, Listings, Warehouse, Pengiriman, Operasional Penjual, dan Fraud.

Job Description:

• Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
• Document call center processes and FAQs, and work on continuous improvement
• Achieve qualitative call monitoring & scoring goals as established
• Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)

Requirements:

• Strong communication skills
• Good team player, positive attitude, eagerness to learn
• Strong analytical & problem solving skill
• Minimum 1 year experience as QA within CS Area

Catatan :

Semua pendaftaran penerimaan karyawan hanya dapat dilakukan di web resmi Shopee, klik LANJUT untuk daftar.